Find help with sizing, exchanges, payment and delivery. For anything else, contact our customer care team.
Sizing and exchanges
How do I choose my size?
Open the Size guide beside the size choices on the product page. Measure both feet and use the longer measurement. Fit can vary by style and cutting, so please ask our team if you are between sizes or need advice about width.
Can I exchange my shoes for another size?
Size exchanges can be requested within 10 days of delivery. Customers pay exchange shipping. Contact our team before sending your shoes back so we can help arrange the exchange and confirm replacement availability.
Please include your order number, the style and size you received, and the size you would like. Read our exchange and refund policy for details.
Do you offer refunds?
We do not offer refunds. If you need help with a size exchange, please contact us.
Orders and payment
Which currency will I pay in?
Checkout totals are charged in Indonesian rupiah (IDR). If you browse in USD, the amount is converted to IDR at checkout. Shipping is calculated at checkout.
Can I pay with a debit or credit card through PayPal?
Choose PayPal from the payment options at checkout. On PayPal's payment screen, select Pay with Debit or Credit Card if offered. PayPal determines whether this card option is available for your transaction.
Shipping and delivery
How much is shipping, and can you deliver to my address?
Enter your delivery address at checkout to view the available shipping options and charges. If no option appears for your address, please contact our team before ordering.
When will my order arrive?
Delivery times vary by destination and courier service. For an estimated dispatch or delivery time, please contact customer care before ordering. Our shipping hours are Monday–Friday, 10:00–16:30 WIB (Jakarta time).
Read our shipping information or get in touch for help with your order.